Here's how and when your Nectar Heritage order reaches you. This policy should be read together with our Terms & Conditions and Refund & Cancellation Policy.
1. Order Processing & Dispatch
- Orders are typically processed and dispatched within the handling time shown at checkout or in your order confirmation, excluding weekends and public holidays.
- You will receive a confirmation when your order is placed and an update when it is dispatched.
2. Delivery Timelines
- Estimated delivery times depend on your location and the courier. Metro and major cities are usually faster; remote areas may take longer.
- Delivery estimates are indicative and not guaranteed, as final delivery is carried out by third-party courier partners.
3. Shipping Charges
- Shipping charges, and any free-shipping threshold, are shown at checkout before you pay.
4. Tracking
- Where tracking is available, we will share tracking details so you can follow your order through to delivery.
5. Serviceable Areas
- We deliver to serviceable pin codes across India. If we are unable to deliver to your location, we will contact you and arrange a refund for the affected items.
6. Delays & Undeliverable Orders
- Delivery may be affected by weather, courier delays, incorrect addresses or events beyond our reasonable control.
- If an order is returned to us as undeliverable, we will contact you to re-arrange delivery or process a refund, less any applicable shipping costs.
7. Damage or Shortage in Transit
- Please inspect your parcel on arrival and report any transit damage or shortage within 48 hours, with photographs, so we can resolve it quickly.
8. Contact Us
- Questions about your delivery? Email info@nectarheritage.com with your order number.
This policy is provided for general information. Delivery is carried out by third-party couriers and timelines may vary; nothing here affects your mandatory statutory consumer rights.
Last updated: September 2026
